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Have you successfully gained access to the Tenant Portal? If so, you can submit your request through the portal below.
If you prefer, you can fill out the form to the right. Be sure to describe your problem in detail so that we may serve you better. A property manager will get back to you promptly to resolve the issue.
Before completing the maintenance request form, please read the below trouble shooting guide. Completing these steps can save you money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
Smoke Detector won't work when tested
Test with approved smoke detector smoke spray, replace battery.
Smoke Detector beeps
Replace battery, check for proper wire termination connection.
No power to plugs or switches
Check and reset breaker panel or replace blown fuses. Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
Garbage disposal doesn't work
When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
No hot water
Check thermostat on tank for proper temperature setting. Check that thermostat is not set to "vacation". Check and reset breaker in power panel. Check and reset button next to thermostat.
Hot water is too hot
Check thermostat on tank and turn down.
Plumbing or fixtures leak
Turn off water fixture, turn off water at supply line and notify Landlord immediately
Toilet is plugged
Plunge and test.
No heat
Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities or issue and order to disconnect the utility?
Dishwasher won't drain
Clean food out of bottom of dishwasher.
Dishwasher grinds or no water is coming in
Turn off, if no water on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call Landlord and discontinue use.
Refrigerator too warm or too cold
Check thermostat in refrigerator is set correctly.
Water drips from freezer to refrigerator compartment
Remove all food and store in a cooler. Turn off refrigerator and allow to defrost. Turn refrigerator back on and replace food.
No Air Conditioning
Check all circuit breakers. Clean and replace filter and test.
No Electricity
Check all breakers, flip them hard to the OFF position and then hard to the ON position, Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses. Call Georgia Power at 888-660-5890.
